Customer Service Representative

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Customer Service Representative today with Held Costs.

Shift will vary due to business needs.

Job Summary and Qualifications

A Customer Service Representative is responsible for answering incoming calls from patients and medical staff and placing outbound calls. The CSR will obtain meal orders by assisting the patient in their meal selections, according to their prescribed diet, in a prompt and courteous manner and enter them in the Food Service application. Manage daily operations including but not limited to: Meditech EHR, Food Service application, call center equipment, virtual phone and other programs. 

What you will do in this role:

• Provide appropriate customer service to all clients
• Schedule meal requests accurately and completely
• Communicate effectively and timely to depts. through verbal and written communication
• Complete all training and education as appropriate
• Cross train to other scheduling areas upon request
• Complete reports accurately and timely
• Utilize computer software for scheduling of client meals
• Attendance and being on time, ready to work your scheduled hours is an essential job function.
• Phoned and/or faxed orders for meals processed in a prompt and timely manner within 1-3 minutes.
• Orders sent to Kitchen via the computer promptly.
• Orders taken via phone from patient, family member or dietary staff in a prompt, courteous manner.
• Confirms order with caller prior to closure on the phone.
• Establishes and maintains a positive, cooperative working relationship all departments while keeping phone calls concise.
• Correctly utilizes the screens in Hospitality Suite for placing orders.
• Able to read the screens in Hospitality Suite regarding orders being placed & sent to the kitchen.
• Able to manage patients appropriately in Computrition.
• Communicates changes in menu items availability according to department guidelines.
• Assists with orientation of new employees as needed and serves as a resource within the department.
• Appropriately responds and even seeks out constructive feedback to continually improve personal and departmental performance.
• Recognized by customers as knowledgeable and helpful in ordering the meals with no reports of problems.
• Follow Telecommuting Policy/Remote Worker Agreement

 Qualifications:

• High School Education/GED preferred.
• Customer Service, Call Center experience or Guest Services preferred
• Ability to use a PC, type, listen, interact, and communicate verbally and in writing.
• Bilingual skills a plus.

Benefits

Held Costs, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Service Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.