CRM Platform Specialist

Job Title: CRM Platform SpecialistLocation: Pittsburgh, PAPay Rate: $30/hr.ZIP Code: 15204Aera code: 412Start Date: Right AwayKeywords: #PittsburghJobs; #CRMPlatformSpecialistJobs;Position OverviewSeeking a CRM Platform Specialist to support our CRM Platform team. This role will assist with day-to-day platform administration, data management, and operational support activities. The ideal candidate is detail-oriented, technically capable, and comfortable working in a fast-paced, cross-functional environment.Key ResponsibilitiesPlatform Administration & SupportPerform routine CRM administration tasks (user setup, permissions, role management)Monitor system health and troubleshoot user-reported issuesSupport ticket intake, triage, and resolution for CRM-related requestsMaintain and update system documentation and knowledge base resourcesData Management & GovernanceExecute data imports, exports, and updates using approved toolsPerform ongoing data maintenance across Leads, Accounts, and related objectsMaintain high data quality through deduplication, validation, and governance processesSupport account hierarchy management, including parent-child relationship cleansingAssist with data audits and reporting requestsLead & Campaign Operations SupportAct as Level 1 triage for inbound lead form submissions, ensuring timely and accurate processingPerform basic QA on lead routing and scoring rules to ensure proper assignment and flowMonitor and surface feedback on lead process friction pointsSupport campaign and lead data management activitiesTrack and report on key operational metrics; support process owners in maintaining accountabilityCollaboration & CoordinationPartner with CRM product owners, developers, and business stakeholdersParticipate in sprint ceremonies and project check-ins, as applicableCommunicate clearly on progress, blockers, and risksIf you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.comBelcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."